Free Shipping on all orders above $99+
Free Shipping on all orders above $99+

Frequently Asked Questions

Welcome to the FAQ page! We’ve compiled a list of frequently asked questions to help you navigate our online store and discover the perfect kitchenware for your culinary adventures. Whether you have questions about our products, ordering process, or anything else related to your shopping experience, we’re here to assist you. If you can’t find the answer you’re looking for here, don’t hesitate to contact our friendly customer service team. Let’s get cooking!

Ordering and Delivery
Where do you ship your products from?

We work with a network of reliable warehouses around the world to ensure fast and efficient delivery to our valued customers.

Delivery times vary depending on your location and the chosen shipping method. Most orders are delivered within 12 days, but you’ll receive a confirmation email with a more specific timeframe once your order is shipped.

Shipping costs are calculated at checkout based on the weight and destination of your order. We offer free shipping on orders above $99+.

Absolutely! You’ll receive a shipping confirmation email with a tracking number once your order is shipped. You can then track your package directly on the courier’s website.

We take great care in packaging your order to prevent damage. However, if you receive a damaged item, please contact our friendly customer service team immediately. We’ll be happy to arrange a replacement or refund.

Product and Returns
Do you offer a warranty on your products?

Yes, most of our products come with a manufacturer’s warranty. The warranty details will be listed on the product page or included in the product packaging.

We want you to be completely satisfied with your purchase. If you’re not happy with an item for any reason, you can return it within 30 days of receipt for a full refund (minus any applicable shipping costs). Please see our return policy page for more details.

To initiate a return, please contact our customer service team. They will provide you with instructions on how to return your item.

Unfortunately, we don’t offer direct exchanges at this time. However, you can return your unwanted item and place a new order for the desired product.

We strive to provide accurate product descriptions and high-quality images. However, slight variations in color or appearance may occur due to different monitor settings and lighting conditions.

Payments and Security
What payment methods do you accept?

We accept all major credit cards, debit cards, and some popular online payment methods (depending on your region).


Absolutely! We use secure industry-standard encryption technology to protect your payment information. We do not store your full credit card details on our servers.

We take your privacy very seriously. You can find our detailed privacy policy on our website, which outlines how we collect, use, and protect your information.


Company and Customer Service
Who is

We are a passionate team dedicated to providing high-quality kitchenware and tools to help you create delicious meals and elevate your cooking experience.


Our friendly customer service team is happy to help with any questions you may have. You can reach us by email at We will get back to you with in 24 hours.

Yes, we offer gift certificates in various denominations, which make a perfect present for any aspiring chef or cooking enthusiast!


Currently, we primarily operate through our online store. However, we’re always looking for ways to expand and may be available in select retail locations in the future.

We frequently offer special discounts and promotions to our valued customers. You can sign up for our newsletter to stay up-to-date on the latest deals.

We appreciate your feedback! You can leave a review for a product on its corresponding page on our website.

Yes, we do! Follow us on Facebook, Instagram, Pinterest, Tiktok and more for cooking inspiration, tips, recipes, and exclusive offers.